Privacy Policy

Privacy Policy - General

Otter's Tail Adventures take your privacy seriously. We hold information for our clients, and this privacy policy sets out how, why and for how long we will use your personal data, as well as whom it is shared with. It also explains your legal rights and how to exercise them.

What we need from you

When you become a client of Otter's Tail Adventures we ask you for some or all of the following personal information:

Why we need your personal information

We process our clients' personal information in pursuit of our legitimate interests to:

• Have essential information concerning your participation, and emergency contact details;
• Provide you with news and updates about our activities.

How we protect your personal information

Your personal information is only accessed by Andy and Elanor McNamara, and any designtaed "Late Back" contact for the purposes of providing emergency call out if necessary. At present, contact details are stored in emails, and medical and emergency contact details only in paper form. These temporary records will be destroyed at the end of each season.

How long we keep your personal information

We only keep your personal contact information for as long as necessary to provide you with the services requested. We review data held by us from time to time, and will delete your personal information where there has been no contact for five years.

You have a right to:

• Access the personal data that we hold about you through a "subject access request";
• Request that we correct your personal data if you believe it is inaccurate or incomplete;
• Request to be excluded from our occasional email mailshots;
• Request that we delete your personal information.

You can contact us by email at info@otterstail.co.uk. If you are dissatisfied, you have a right to raise a complaint with the Information Commissioner's Office at www.ico.org.uk.